Have you ever watched a movie that you thought was pretty good, and later saw that almost all of the reviews by professional movie critics were negative? There's a reason why that happens, and the same issues that plague movie critics can also affect you as a marketer.
Let's talk about how.
First, let's answer the question: Why are critical reviews always worse than user reviews? I challenge you to go to Yahoo! Movies and find a movie where the overall critical grade is higher than the the average user grade. I've never seen it happen -- though there may be a few rare instances I just don't know about.
That used to drive me crazy. I'd watch a good movie and see that the critics gave it a C- and the users a B+. "Are critics really that clueless?" I thought.
No, they're not clueless. The problem is exactly the opposite -- they know too much about movies.
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